EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey . We continue to experience ongoing growth and now have over 4,000 dedicated employees . We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Melbourne , you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. We have opportunities to join our Recovering Independence claims teams. This area focuses on supporting injured workers with long-term or sustained injuries through empathy, high-quality customer service, and genuinely person-centred care. Return to work is not the primary objective in this space. Instead, the focus is on improving quality of life, restoring independence, and supporting individuals towards comfort or return to work where appropriate. This will be a full time, permanent position based in the Melbourne office with flexibility to work from home up to 3 days per week after you’ve completed training. YOUR RESPONSIBILITIES Provide early, timely and personal customer focused and empathetic service to injured workers and employers. Proactively and effectively manage all aspects of a caseload of worker’s compensation claims within the legislation and compliance guidelines. Deliver the desired customer experience to all stakeholders and manage the end-to-end outcomes for a portfolio of cases. Provide accurate and complete information that is consistent and easy to understand (including options about any claim, entitlements, obligations and responsibilities). Conduct claims reviews, case conferences or face to face meetings with clients as required. ABOUT YOU Previous experience working in a fast-paced, high-pressure environment with competing priorities such as customer service, medical reception or call centre. Strong PC skills with the ability to quickly pick up new systems and processes Excellent communication skills, with the confidence to engage and influence a variety of stakeholders Empathetic, resilient and solutions-focused when managing complex or sensitive situations Proactive, self-motivated and able to think creatively to overcome challenges High attention to detail, with strong organisational and time management skills WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.
